ATTENDEE FAQ's

SWVS will be held on September 21-24, 2023 at the Henry B. González Convention Center in San Antonio, Texas.

Henry B. González Convention Center
900 E. Market Street
San Antonio, TX 78205
214-207-8500
www.sahbgcc.com
https://meeting.visitsanantonio.com/swvs23/

The continuing education program begins the afternoon of Thursday, September 21st, and runs through the afternoon of Sunday, September 24th.

A maximum of 28 CE credit hours are available for the SWVS General Symposium. Additional credit hours are available through the purchase of ticketed events (Interactive Labs, Master Classes, CE Tour and Meet the Expert Lunches). In addition, DVMs licensed in Arkansas, New Mexico, Oklahoma or Texas may claim 2 hours of CE for visiting the SWVS Exhibit Hall. Please check with your state veterinary medical licensing board for specific CE allowances and requirements. It is the individual’s responsibility to maintain and submit CE records as required. Attendees are encouraged to consult their state licensing board for specific allowances and any restrictions on the number of hours accepted for specialty and nonscience sessions (practice management). 

DVMs, technicians, veterinary assistants, veterinary and technician students, practice managers, office staff, and suppliers that provide products and services that support veterinary medicine are welcome. SWVS reserves the right to determine attendance and participation for non-veterinarians. The Symposium is not designed to accommodate interests of the general public or other professionals unrelated to veterinary science. Only paid professional registrants with official SWVS 2023 badges are allowed to attend continuing education sessions and all events included with registration fees. Children age 17 and under do not require a name badge but must be accompanied by a registered attendee in the Exhibit Hall only. Children are not permitted in any CE sessions.

Complete 4-day registration includes access to all lectures (with the exception of Interactive Labs/Master Classes/CE Tours), complimentary lunch for both Friday and Saturday, Exhibit Hall, Exhibit Hall Sip-n-Shop, Exhibit Hall refreshment breaks, complimentary Coffee & Pastries (Friday, Saturday and Sunday) and Exhibitor Satellite Sessions. IMPORTANT NOTE: Any mailed or faxed registration forms postmarked after registration deadlines will not qualify for the discounted registration rate - no exceptions. 

One-day registration includes the following: access to all lectures and events (with the exception of Interactive Labs/Master Classes/CE Tour) scheduled for that day (access to the Exhibit Hall exclusively for the day the registration is valid, complimentary Coffee & Pastries, complimentary refreshments during breaks, and access to any non-ticketed social events occurring the day the registration is valid. If you register for Friday or Saturday, complimentary lunch is included. If you register for Friday, a complimentary drink at the Exhibit Hall Sip-n-Shop is included.

VISA, MasterCard, American Express and checks are accepted for payment. WE DO NOT ACCEPT DISCOVER CARD. All checks must be made payable to “SWVS” and must be drawn on a U.S. bank. If you want to register online and pay by check, a payment option for “check” is available, and your registration will only be considered confirmed upon receipt of the mailed check. IMPORTANT NOTE: Checks must be postmarked by the deadline for discount pricing. Any payment received after the discount registration deadline will be assessed the registration fee applicable to the date the check is received. Checks must be received within 5 business days after registering online.

Veterinary and technician students must be enrolled in an AVMA accredited veterinary college or a AMVA CTEA-Accredited Veterinary Technician program.  You are also required to provide acceptable current identification when registering for SWVS 2023. Acceptable documents are: a copy of a current student identification card, a letter of verification, or a letter written on official letterhead signed by a professor. When registering online, students can upload their documentation and proof of Student I.D. verification that is required. This will confirm the student registration immediately, and the student will receive an acknowledgment of his/her registration. Students who choose to fax or mail their registrations must attach a copy of the acceptable proof of identification document with the registration. Students will NOT receive a CE Certificate at the completion of the symposium. High School students can not attend.

No, you must be registered for SWVS 2023 (full or one-day).

Each ticketed event can be selected on the online registration form individually. Pre-registration is required and are accepted on a first-come, first-served basis until the maximum capacity is reached. 

If you have already registered, you can contact Customer Service at 985-240-5511 or questions@american-tradeshow.com

If you are on a waitlist, we will email you if a spot becomes available and if you are the top of the list.

Yes, attendees can search exhibitors, sessions and speakers while creating a personal itinerary throughout the event. In addition, you will be able to download proceedings and take notes. Search Southwest Veterinary Symposium in your app store to download.

Yes, you can do so through the Southwest Veterinary Symposium Mobile App, https://swvs23.sched.com/

Yes, it will be held on Thursday, September 21st from 3:00pm - 3:30pm in room 007CD. Network with other first-time attendees and enjoy complimentary food and drinks while learning from our Board of Managers how to get the most out of our Symposium.

2023 Proceedings are now available online through Veterinary Information Network.

All paid registered attendees will have access to the conference papers online through VIN.

Refund Policy-I understand that my cancellation of my registration must be made in writing via email to: info@swvs.org by August 31. Cancellations cannot be taken over the phone. A $50 handling fee will be charged to cover administrative costs for any cancellation at any time. Any cancellations after August 31 cannot be accepted of any kind. THERE ARE NO REFUNDS AFTER THE AUGUST 31 DEADLINE-NO EXCEPTIONS.

IMPORTANT NOTE ABOUT TICKETED EVENTS: No refunds of ticketed CE events will be given after August 9th for cancellations. Cancellations cannot be taken over the phone. Cancellations must be submitted via email to info@swvs.org. These ticketed CE offerings require a minimum number of registrants. If a session has less than the minimum number required, it will be cancelled on August 9th. Participants will be notified and appropriate refunds will be processed.

If you need to make changes to your registration please contact Customer Service at 985-240-5511.

Complimentary lunch will be provided to all registered professional attendees for Friday and Saturday in the Exhibit Hall. Complimentary lunch will also be provided during the Exhibitor Satellite Sessions on Friday and Saturday.

No lunch is provided on Sunday.

All guests include family members or anyone who are not veterinarians, technicians, veterinary assistants, office staff or practice managers. All veterinarians, technicians, veterinary assistants, office staff or practice managers must register and pay registration fees. Guest badges are available for $55 before August 1st, price increases after this date. This allows guests to attend non-CE events, exhibits, and non-ticketed events. Guests cannot attend any CE sessions. Guest lunch for Friday or Saturday can be purchased through the online registration form or at the registration counter.

Registration fees are not deductible as charitable contributions for income tax purposes. However, such contributions and fees may be deductible by attendees under other provisions of the IRS code. Please check with your financial advisor.

No! SWVS WILL NOT sell your personal information to a third party. We do provide your mailing address only to all exhibitors. Your email and phone numbers are never given to exhibitors unless you provide those to them through Lead Retrieval permission onsite in their booth. See the SWVS privacy policy here.

Registration confirmations are sent by email, so please provide your email address. If you are considering any Interactive Labs/Master Classes/CE Tours, space is limited; you may want to register online to secure your spot. Mailed or faxed forms require manual processing and there is a chance you may not receive your first selections. PRIVACY NOTE: SWVS WILL NOT sell your personal information to a third party. See the SWVS privacy policy here.

A CE Checklist will be provided to each attendee in their bag and through the mobile app for recording session attendance. This form is for you to keep and/or send to your state licensing board.

After the Symposium, your Certificate of Completion will be emailed to you. Maintain the certificate along with the CE Checklist in your files.  Anyone registered as a Student will not receive a CE Certificate.

If you need past years CE Certificates, please email info@swvs.org to have one sent to you.

Our hotels are screened and chosen for convenience in a wide range of prices and amenities.  

Our hotels are close to the convention center or connected by shuttle bus routes.  

Using SWVS Official Hotels keeps your registration costs to a minimum.  

Staying at SWVS hotels offers great networking opportunities to meet colleagues and make new friend.  

All housing requests must be received on or before the deadline; otherwise, the negotiated room rates may not be available.

Click here to see hotel details.

SWVS has negotiated and selected popular hotels with a range of prices and a variety of amenities that are convenient to the convention center or are in walking distance. Reservations need to be made through the online registration form when you are registering for SWVS. 

Click here to see hotel details.

Thursday, September 21
2:00 pm – 5:30 pm

Friday September 22
9:30 am – 5:00 pm

Saturday, September 23
9:30 am – 5:00 pm

We have a fun way for SWVS attendees and exhibitors to network while earning a chance to win awesome prizes. To play, simply find a participating booth and have the booth staff stamp your Scavenger Hunt sheet.  Once completed you turn your Scavenger Hunt Sheet in for swag and a chance to win fabulous prizes.

The Scavenger Hunt has proven to be a successful venture for our exhibitors as well. Exhibitors will drive engagement, and collect valuable leads by participating in this program. In the past, feedback from exhibitors has been overwhelmingly positive and brands have used it as a great way to make connections and start conversations.

If your company would like to participate in the 2023 Scavenger Hunt, contact angie@swvs.org.

Your name badge will have a QR code on it with your contact information encoded, which most exhibitors can scan so you don't have to carry a large amount of business cards. Do bring some, however, to share with new friends and colleagues!

In addition to the many CE courses offered, the SWVS experience includes a variety of networking and social opportunities. See more details on our SWVS Events page

Absolutely! San Antonio offers an array of activities for family members of all ages! For more information on San Antonio check out their Visit San Antonio website

Yes! With the exception of service animals and animals that are part of a contracted event, animals are not allowed in the HBGCC. Pets are not permitted. For contracted events that include live animals, several policies must be followed to ensure the safety of the animals, public and staff: • Animals must be confined to a specific area by means of a pen, stall, fence, cage, collar or harness. • Animals must be attended to and held in such a manner that they do not present a danger to the public or themselves. Hoofed animals have a tendency to slip on smooth concrete; therefore, rubber matting or some type of bedding material must be used. All bedding material is subject to fire marshal approval. HBGCC's carpet must be protected when animals are brought into the building. If an animal soils the carpet, a cleaning fee will be charged to licensee's account.- • An animal handler must remain with the animal(s) the entire time the animal(s) is in the HBGCC. Service Animals A service animal is any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. Individuals with disabilities may bring service animals in all areas of the HBGCC where members of the public, program participants, customers, patrons or invitees are allowed. A service animal can be excluded from the HBGCC if its presence interferes with legitimate safety requirements of the HBGCC. A service animal must have a harness, leash or other tether or be under the handler's control through voice commands, hand signals or other effective means.

NO, childcare is not provided. Children age 17 and under do not require a name badge but must be accompanied by a registered attendee in the Exhibit Hall only. Children are not permitted in any CE sessions.

Yes, there are 2 located in the Henry B. González Convention Center. Childcare is not provided and children are not permitted in any CE sessions.

They offer a dedicated private room for Nursing Mothers

  • East Wing – Room 1212 (lobby corridor between Halls 3 & 4)
  • West Wing – Room 2137 (next to Room 215 in Parkview)

It is equipped with:

  • Comfortable Furniture
  • Power Outlets
  • Wastebasket
  • Table
  • Paper Towels

This room can be secured if necessary. A restroom is located nearby. Their Operations Staff periodically refreshes the room throughout the day. Any questions please call 210.207.8500.

Yes! If you are looking for a cup of coffee, soft drink or a quick snack/meal, there are three onsite dining cafés, food prepared by the highly acclaimed The RK Culinary Group. Click here for dining locations 

“The Convention Concierge,” the Visit San Antonio Kiosk, is located on-site near the SWVS Registration area. Visit San Antonio assists you with information on dinner reservations, tickets, shopping, tours and travel to all of the exciting sites in San Antonio and the surrounding area. Through the Show Us Your Badge program, convention attendees can receive discounts and special offers at over 50 restaurants and nightlife establishments in downtown San Antonio simply by showing their conference badge. This complimentary program is a way of extending a warm San Antonio welcome. For a list of participating establishments, look here.

The month of September is characterized by falling daily high temperatures, with daily highs decreasing from 92°F to 84°F over the course of the month, exceeding 99°F or dropping below 74°F only one day in ten years.

SWVS offers you the opportunity to have blood drawn for a titer determination. Blood will be drawn on Saturday, packaged, and shipped to a laboratory for titer determination. Results will be sent from K-State. Estimated turnaround time is six to eight weeks. Cost of the titer will be $125. If it has been a relatively long time (5 or more years) since you had a rabies booster vaccination or a titer determination, you may elect to have a booster vaccination instead of having a titer run. Cost of the vaccination will be $375. Sign up for either a titer or rabies booster as you register. We cannot provide any receipts or guarantee reimbursement for insurance. We are not a in-network or out-of-network provider for ANY type of Insurance. 

Please email info@swvs.org with your updated mailing address.

Pursuant of the American with Disabilities Act - If you have a disability that may impact your participation at SWVS, you need to indicate this on your registration form and then please send an email to info@swvs.org and briefly describe your needs. Please Note: SWVS cannot assure availability of appropriate accommodations without prior notification of the need 30 days prior to the start of the event. If you do require specific needs onsite with out prior notification you will be responsible for the cost.

Guests, spouses, and children are all welcome on the SWVS tradeshow floor.  Guest/spouse tickets are for family members or guest who are NOT veterinarians, technicians, veterinary assistants, office staff or practice managers. Guests 17 and under do not need a ticket.  No guest or children under 17 are allowed in CE sessions.

Charge your mobile devices at one of the four complimentary charging stations, conveniently located in the main lobby, west lobby, and meeting room levels.

Each charging station includes cables for smartphones and tablets.

We will not be offering an online virtual option this year or any videos to watch after the completion of SWVS 2023.

Need to Register or Have Registration Questions? Please contact our Registration Customer Service M-F 8:00am - 5:00pm CST at 985-240-5511, questions@american-tradeshow.com